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Welcome to Oak Furniture Superstore

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FAQs at Oak Furniture Superstore


Products & Pricing

Can you send me a manufacturer's brochure?

Our online store is our comprehensive brochure and features all the information and studio quality images we have of our furniture ranges. If you require any further information please contact us.

Do Oak Furniture Superstore’s prices include VAT?

Yes.

How do your prices compare with others?

We firmly believe that our prices are the most competitive around. This is because we import the furniture ourselves, allowing us to offer our customers superb prices without compromising on quality.

What materials do you use?

Although we specialise in solid oak furniture, we also work with a variety of other materials, including solid walnut, solid pine, metal and glass.

How do I care for my furniture?

For oiled-finished products we advise that you apply teak, linseed or Danish oil within the first three months of receiving the product and then every six months thereafter. For waxed-finished products we recommend you use Pledge with bees wax, while it is wise to apply Pledge to lacquered products.

Does the manufacturing of your products damage the environment?

We aim to be as carbon neutral as possible and all of our wood is sourced from forests that are carefully managed. Oak Furniture Superstore only sources high-quality wood from sustainable forests and employs a ‘commonsense policy’. The trees we use are replaced with seeds, enabling forests to produce natural materials for us all – both now and in the future.

 

Order & Payment Process

How can I place an order?

You can place furniture orders over the internet, by fax, by post or by phone or simply ‘add to basket’ when on an individual item page. To order over the phone, please call: 0208 338 7610 or 0800 324 7379 or email enquiries@oakfurnituresuperstore.co.uk.

What is the order process?

Simply browse our online catalogue and click "add to basket" to any items you wish to buy. These items will be saved and can be removed later if you wish. When you have finished shopping, click on the "checkout" button which takes you to the order page. Follow the straightforward, step-by-step checkout process where you will enter your personal information and payment details via our secure server.Alternatively, another popular method is ordering over the phone by calling 0800 324 7379 (0208 338 7610) – a friendly member of our customer services team is waiting to take your call.

How safe is it to give my credit card details online?

All orders placed online with us are taken and transmitted directly to Sage Pay – our payment gateway – using a secure connection that is verified by VeriSign. We do not store your card details and they cannot be seen by those employed by Oak Furniture Superstore or Sage Pay. As soon as you place your order, you are automatically redirected to our secure site. This security is provided and verified by VeriSign.  For more than 10 years, VeriSign has been securing data and enabling online transactions, and the VeriSign Secured Seal is the most recognised security mark on the Internet. Oak Furniture Superstore has chosen to use VeriSign’s most comprehensive certificate, which enables you to experience the strongest possible encryption supported by your browser.
You can read further security information by clicking here.

What methods of payment do you accept?

We accept all major credit cards via our online secure server and over the phone. If you wish to pay by cheque – personal or business – please phone us first.

 

Delivery, Returns & After-Sales Service

What are your delivery charges?

Oak Furniture Superstore offers a premier, two man delivery service as standard on all items of furniture that are not able to be delivered by overnight courier. Our delivery is FREE for all orders over £350 anywhere within mainland Britain, except AB, IV, PA, PH, KY, DD, TD, HS, FK and KW postcodes where there will be an additional charge which will be advised prior to order confirmation. For orders £350 and under there will be a delivery charge of £35 in addition to those above. If you wish to know what that is before you place the order then please call or e-mail us.

What happens if I cancel my order?

We give you a 14 day period in which you can return your items. Refunds will be issued within 30 days of receipt of returned goods.

All items must be returned in a re-saleable condition as good as new. All items must be returned in their original packaging.

Items cannot have been assembled as by assembling a product it can be deemed as acceptance of the goods.

Items which are not adequately packaged at time of collection may not be collected and a charge of £67.50 plus VAT may be levied to cover cost of failed collection.

Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery, we reserve the right to charge the customer a minimum of £45 plus VAT to cover part of the cost of the failed delivery.

For full details please see our Terms & Conditions and Delivery & Returns policy.

When will my goods arrive?

Most of our smaller items can be sent via a courier and can take up to 48 hours for delivery once despatched. Some of our very large furniture items will be sent via a specialist delivery service and depending upon your location this can take up to 10 working days. You will be advised in advance of the scheduled delivery date.

Do you have an after sales service?

We want you to be completely satisfied with the goods you have ordered. If you are unhappy with any aspect of your shopping experience with Oak Furniture Superstore, please contact us on 0800 324 7379 (0208 338 7610) and our customer services team will seek to swiftly rectify the situation.

 

Privacy

What happens to my personal details?

Your personal details will remain strictly confidential and not passed on to third parties. You have the option to be kept informed of new lines and special offers when placing an order.

Privacy Policy:

Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes